The relationship between an accreditation body and an accredited conformity assessment body is built upon expectations and obligations that allow both parties to maintain the confidence and trust of the marketplace.

    ANAB's Obligation

    ANAB is committed to the highest level of accreditation services for its clients, who can expect:

    • Accreditation team members (staff, assessors, accreditation committee members) with the required impartiality and competencies
    • Timely and efficient delivery of assessments and accreditation decisions
    • Completely documented objective evidence of nonconformities, and thorough corrective action review
    • Identification as an ANAB-accredited certification body on ANAB's public accreditation directory
    • Access to the "ANAB Accredited" symbol, a globally recognized symbol of quality, in accordance with ANAB procedures
    • Practices and procedures to protect confidentiality
    • Reasonable notice of any changes to applicable policies and procedures
    • Consideration of concerns through processes for complaints and appeals

    ANAB's Expectation

    To facilitate ANAB's delivery of the highest level of accreditation services for its clients, ANAB expects its clients to:

    • Fully comply with all applicable accreditation program policies and procedures
    • Promptly notify ANAB in writing of any substantive change in its status or operations relevant to its accreditation
    • Grant the ANAB accreditation team full access to documents, personnel, and premises necessary for an assessment, including witness assessments
    • Use the "ANAB Accredited" symbol in compliance with ANAB procedures and not imply ANAB approval of any product, process, person, or service
    • Pay invoices for the delivery of accreditation services and associated fees within thirty (30) days of receipt