Course Description

In this course, participants will learn the four most common cause analysis techniques: Ishikawa diagrams, five whys, FMEA, and Pareto charts. The concepts for each will be reinforced by walking through an example related to operation of a testing laboratory and reviewing the standard requirements for corrective action.

While this course is designed with laboratory-specific examples, the concepts presented are applicable to many types of organizations. Quizzes and exercises throughout the training demonstrate understanding of the concepts presented.

Learning Objectives

  • Understand the definition of cause analysis
  • Explore common cause analysis techniques
  • Understand the corrective action process
  • Understand the difference between correction and corrective action
  • Learn the evaluate the significance of nonconforming work

Intensive - One Day - In-Person Training

This course will teach you the process to properly assess and answer Corrective Actions in your field of expertise.  This process will be "hands-on", and will fully use the time allotted in one day.  This process allows this course to only be taught in-person.

Who Should Attend

This training course is designed for laboratory management and technical staff responsible for review of corrective actions, and for consultants working with organizations seeking or maintaining accreditation to ISO/IEC 17025


Hotel Information

This Training will be conducted Live In-Person Only at:


Gaylord Texan Resort & Convention Center (Dallas)

1501 Gaylord Trail

Grapevine, TX  76501


ANAB has secured a room rate of $229 for all attendees. Once registered for the Course, please email the following to

Check in date / Check out date / Special rooming request

This is the only way to secure this heavily discounted rate. Breakfast and lunch are included during the course.