Artificial intelligence is rapidly reshaping how certification programs design exams, manage candidate interactions, support assessment delivery, and make operational decisions. The revised ISO/IEC 17024 responds to this changing landscape with new requirements for the use and oversight of AI in personnel certification.

This session highlights the key areas where AI may affect certification activities, including scheme development, assessment, remote proctoring, and complaints and appeals handling. Each of these touchpoints carries its own considerations under the updated standard, and certification bodies will want to understand where their current practices align and where they fall short.

Attendees will learn what the ISO/IEC 17024 revision expects, where AI creates risks and opportunities across personnel certification, and how certification bodies can begin preparing for responsible implementation. The goal is practical readiness, not theory, so you leave with a clear sense of your next steps.

Presenter: Vijay Krishna

Vijay Krishna is ANAB’s Vice President, Credentialing Programs. He has served as an international consultant for the United Nations Industrial Development Organization and taught graduate-level courses at The George Washington University.

Who Should Attend

• Certification and accreditation body staff
• Scheme owners
• Psychometricians
• Exam developers
• Testing service providers