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This web-based course introduces the corrective action process from ISO/IEC 17025 and ISO/IEC 17020 and presents one approach for performing effective cause analysis.
En este curso, los participantes aprenderán las cuatro técnicas de análisis de causa más comunes: los diagramas de Ishikawa, los 5 por qué, el análisis modal de fallos y efectos (AMFE) y el Gráfico de Pareto.