A complaint is considered an expression of dissatisfaction, other than appeal of an accreditation decision, by any person or organization, to an accreditation body, relating to the activities of that accreditation body or of an accredited conformity assessment body (CAB), where a response is expected.

An expression of dissatisfaction related to the activities of an organization certified by an ANAB-accredited CAB is not a complaint to ANAB and should be raised with the original organization or CAB. The outcome of that process may then generate a complaint to ANAB.

ANAB has the responsibility, where appropriate, to ensure that an ANAB-accredited entity has the first opportunity to address a complaint. If no attempt has been made to file the complaint directly with the entity before submission to ANAB, ANAB may require that this step is completed before acceptance of the complaint.

Complaints will be handled according to the ANAB Complaints Procedure and may be submitted by completing the form below. A complainant may withdraw a complaint at any point during the complaint handling process.