TL 9000 Quality Management System – Requirements Handbook. The ICT Quality Management System Performance Excellence through Global ICT Quality
TL 9000 is a quality management system (QMS) built on ISO 9001 and designed for the ICT industry in response to the call for industry specific requirements and measurements. The purpose of TL 9000 is to define the ICT quality system requirements for design, development, production and service. In addition, it specifies measurements for companies to help evaluate the effectiveness of quality implementation and improvement programs.
The TL 9000 Quality Management System Requirements Handbook 6.3 was prepared by a cooperative effort of the global members of TIA QuEST Forum. This book complements the TL 9000 Quality Management System Measurements Handbook with requirements that support information and communication technologies (ICT) industry service providers and their suppliers’ commitment to meeting the expectations of their customers.
TL 9000 is unique in that it requires all certified companies to submit auditable data. This data allows TIA QuEST Forum to provide benchmarking data that aids organizations as they continually strive to be best in class. TL 9000 provides value and benefits across all supply chain and reliability disciplines by providing a consistent set of quality expectations that parallel rapid technology changes and customer expectations.