Course Description

In this course, participants will learn the four most common cause analysis techniques: Ishikawa diagrams, five whys, FMEA, and Pareto charts. The concepts for each will be reinforced by walking through an example related to operation of a testing laboratory and reviewing the standard requirements for corrective action.

While this course is designed with laboratory-specific examples, the concepts presented are applicable to many types of organizations. Quizzes and exercises throughout the training demonstrate understanding of the concepts presented.

Learning Objectives

  • Understand the definition of cause analysis
  • Explore common cause analysis techniques
  • Understand the corrective action process
  • Understand the difference between correction and corrective action
  • Learn the evaluate the significance of nonconforming work

Self-paced Training (Web-based)

Cause Analysis and Corrective Action is a self-paced, web-based training delivered through Mindflash. After payment for the training is processed, you will receive an email message asking for your preferred start date and we will send you access to the training for five calendar days. Once you begin the training, you will be able to open and close the session as often as you like within those calendar days. The training will take approximately six hours to complete. An attendance certificate will be emailed upon completion.

Cost: $125 per person